At Homedwel, we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how Homedwel (we, us, or our) collects, uses, and shares your information when you use our rental property management software (the Service).
By using the Homedwel Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect various types of information to provide and improve our Service to you.
a. Information You Provide Directly
- Account Information: When you register for a Homedwel account, we collect personal details such as your name, email address, phone number, google account profile image, and password.
- Property Information: Details about your rental properties, including addresses, unit numbers, property types, and associated financial data (e.g., rental rates, expenses).
- Lease Information: Data related to your lease agreements, such as lease terms, start and end dates, rent amounts, and automated billing configurations.
- Tenant Information: Personal details of your tenants, including names, contact information (email, phone number), and payment history.
b. Information Collected Automatically
- Usage Data: We may collect information about how you access and use the Service, such as the features you use, the time and date of your visits, and your interactions with the dashboard.
- Device Information: Information about the device you use to access Homedwel, including IP address, browser type, operating system, and unique device identifiers.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies (e.g., local storage) to track activity on our Service and hold certain information. These are used to maintain your session, remember your preferences, and analyze Service usage. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
2. How We Use Your Information
We use the collected information for various purposes, primarily to provide, maintain, and improve our Service:
- To Provide and Maintain the Service: This includes enabling you to manage properties, units, leases, and tenants, and to track rent and availability.
- To Automate Processes: Generating monthly bills, tracking rent payments, and providing dashboard overviews.
- To Improve Our Service: Analyzing usage patterns to understand how our Service is used, identify areas for improvement, and develop new features.
- To Communicate with You: Sending important service updates, security alerts, and administrative messages.
- To Ensure Security: Protecting against fraudulent or illegal activity and maintaining the security of our Service.
- To Troubleshoot and Support: Assisting with technical issues and responding to your support requests.
3. Sharing Your Information
We will not sell your personal data. We may share your information in the following situations:
- With Your Consent: We may disclose your personal information when you give us explicit permission to do so.
- With Tenants (as authorized by you): Information relevant to specific tenants (e.g., bill details, communication history) will be shared via the tenant portal as facilitated by your use of the Service.
- For Legal Reasons: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. Your data would be part of the transferred assets.
- With Service Providers: We may employ third-party companies and individuals to facilitate our Service (e.g., hosting providers, analytics services). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
4. Data Security
The security of your data is paramount to us. We implement industry-standard security measures, including encryption and secure protocols, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
5. Your Data Protection Rights
You have certain rights regarding your personal data:
- Access: You have the right to request copies of your personal data.
- Correction: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Deletion: You have the right to request that we erase your personal data, under certain conditions.
- Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the Last Updated date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.